Overview
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to Techs4u@mail.com to avoid delay.
The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law’s website
All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
Any warranty requires proof of purchase (invoice) issued by Techs4u. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact Techs4u@mail.comfor your enquiry.
Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, Techs4u is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
1. Change of Mind / Non-Faulty Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
IfThe item must be in stock at Techs4u at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
The item must be returned within 30 days of delivery in its original undamaged packaging.
The item must be unused and still factory sealed.
If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
If the item has been used, the return may be rejected or a restocking fee of up to 50% may be charged.
Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
Software, printers with unsealed ink, and other consumable items cannot be returned.
Microphones, earphones, and headphones can only be returned if unopened and completely sealed within 30 days of purchase due to health and hygiene reasons.
To initiate a Change of Mind / Non-Faulty return, request must be sent to Techs4u@mail.com within 14 days of purchase for final approval.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Techs4u@mail.com
Only regular priced items may be refunded. Clearance items cannot be refunded.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by Techs4u are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
Customer must contact us within 14 days of your invoice date.
In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
Customers are responsible for covering the shipping costs of returning faulty items, while Techs4u will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product’s Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while Techs4u will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at Techs4u, depending on the manufacturer’s approval. Refunds are not available under any circumstances.
- Invoice or Order number and item’s serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without Techs4u approved RA Number attached on return package
- item is damaged due to misuse or inadequate packaging in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer’s warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
| Company | Phone/Email |
| Acer Service Centre | 1300 362 328 (Laptop, LCD) service@asus.com.au (Warranty); doa_au@asus.com (DOA) |
| APC | 13 73 28 (Tech Support) Contact Support Online |
| ASUS | 1300 278 788 Service Centre Location |
| Belkin | 1800 235 546 (English only 24/7) Live Chat – For Phone Docks, Screen protectors, Chargers and Cables, Wireless Routers and Wireless Adapters |
| Cisco | 1800 805 227 tac@cisco.com (TAC – Technical Assistance Centre} |
| CyberPower | 1300 431 808 au.service@cyberpower.com |
| D-Link | 1300 766 868 *Return accept only if case number granted |
| Dahua | 1800 327 457 DAS Tech Support DAS.TechSupport@dickerdata.com.au *Return accept only if case number granted |
| Eaton | 1300 877 877 eeshelpdesk@eaton.com |
| Epson Service Centre | 1300 361 054 |
| Fujitsu Service Centre | 1800 288 283 |
| Fujixerox | 1800 883 668 |
| LaCie | *Please contact LaCie (Seagate) for Warranty |
| Lenovo | 131 426 PC Support |
| Lexmark (Return to PC Lan) | (07) 3377 5888 |
| LG Service Centre | 1800 643 156 |
| Linksys | 1800 605 971 Live Chat or Twitter *Return accept only if case number granted |
| Logitech | 1800 025 544 |
| HP Service Centre | 131 047; 1300 721 147 (Printer); 131 047 (scanner) Live Chat |
| IBM Service Centre | 1800 289 426 |
| Kingston | 1800 620 569 |
| Motorola | 1300 138 823 |
| Zebra | 1800 457 439 / TSAPAC@zebra.com (Printers) |
| Philips | 1300 651 993 |
| Qnap | Contact QNAP Support *Return accept only if case number granted |
| Samsung Service Centre | 1300 362 603 |
| Seagate | Warranty and Replacement |
| Sony | 1300 137 669 |
| Synology | Contact Synology Support *Return accept only if case number granted |
| Toshiba | (02) 9887 6000; 13 30 70 |
| Viewsonic Centre Centre | 1800 880 818 |
| Wacom | (02) 9422 6700 |
| Western Digital | Warranty / Support |